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Travel Sri Lanka - Customer Reviews & Blogs

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Very pleased with the holiday.

Very pleased with the holiday. Every thing went to plan and our driver(Upali)was very professional.The hotels were all good,especially the Fortress and the jetwing lighthouse in Galle.
We really liked the Ullagalla resort,but with hindsight,you probably need a minimum stay of 3 nights there.

Would happily recommend Elegent travels to anyone thinking of booking a trip to Sri Lanka.

Regards
Andrew Hutt.
Posted by - Mr. Andrew Hutt, 04-Jan-2012

Very pleased to inform you that we have been truly and overwhelming impressed by the tour and the arrangements made by Elegant Travel

My name is Mr Benjamin MacGregor, and with my partner, we are currently travelling through Sri Lanka on a tour organised by Elegant.

We have unfortunately misplaced the official feedback form provided by our driver, and hope this format will work in place of the feedback form.

Having not visited Sri Lanka previously, we did not know what to expect. As travelling professionals we think it is important to give direct feedback on our experience.

We are very pleased to inform you that we have been truly and overwhelming impressed by the tour and the arrangements made by Elegant. The driver was there to meet us when arranged at the airport with a clearly marked sign and a clean modern vehicle. He was polite, friendly and got us to our hotel promptly after the long flight.

After a few days rest, we were met by our second driver and tour guide for the cultural triangle section of the tour, Upali Gladwin. He was punctual, polite, professional but above all very welcoming. His manner from start to finish was simply outstanding. He was informative, having a great knowledge of local and international events and influences in Sri Lanka, its people, history and culture. Learning very quickly how manic the roads here are in Sri Lanka, having a driver who put our safety and comfort above all, which Upali did, made us feel safe, and as if we were not driving on Sri Lankan roads at all. We have driven with several other drivers since, and can honestly not say the same.

Upali's personable trustworthy manner was both re-assuring and something we feel is of great value, not only to travellers visiting a new country, but for Elegant and their operations. From dealing with hotels, vendors, ticket and tourist sites, and trying to do the best for the client in all aspects including comfort, safety and overall experience, Upali excelled and was without a doubt the major contributing factor to us having a wonderful trip and us being very pleased with Elegant's service.

We will without a doubt be personally recommending Upali to family and friends, and would when returning to Sri Lanka, insist on having him if available. We are happy to supply this reference and hope that Upali receives the recognition as a true ambassador to Sri Lanka and more importantly in this aspect Elegant travels.

Please feel free to contact me to re-affirm or clarify any of the above reference

Kindest Regards
Mr B MacGregor
Posted by - Mr. B MacGregor, 04-Aug-2011

Like to congratulate you on all the travel arrangements

My husband Bill and I travelled to Sri Lanka on 20th January 2011 returning on 4th February 2011.
I would like to congratulate you on all the travel arrangements that you made for us. The information you imparted beforehand was very useful.

During our visit, our guide Niro was excellent, very knowledgeable about his country and very informative regarding other cultures around the world.
We thoroughly enjoyed his company and his easy going manner. Nothing was too much trouble.
I would like you to bring this email and our praise for you and Niro to the attention of your Manager.

Once again thank you, I will recommend your company to others who wish to travel to destinations that you offer on your website.

Kind regards

Lee (Ela) Jackson
Posted by - Mr. Ela Jackson, 04-Apr-2011

Thank you for organising our trip

As I promised, I would contact you upon our return from holiday.

Firstly, thank you for organising the trip. It proved to be all I expected.

We were met, (despite a late arrival from Dubai), by your driver "Camal"
(spelling - don't know how it is), always prompt and on time, he was very cheerful and fun to be with. His English was excellent. The booked tours went very well. We also took another local tour with him privately. His knowledge and interest in our needs could not be faulted. Because he was a man born in Kandy, (the candy man - joke) he knew how best to visit the Temple of the Tooth and surrounding area at the best time and location to have the best viewing etc.

The Hotel at Wadduwa was as expected. One cannot expect 5* facilities from a 3* hotel. It was clean and friendly with plenty of food, entertainment and security.

Our visit to the Swiss Chalet Hotel was good (we arrived late evening) with a bonus of having the Royal Suite. Food was good. The only complaint was that there were several staircases to climb. But one cannot change an existing design. The views of Kandy were excellent with the hotel very close to the hilltop Buddha.

It was an excellent decision to take the day room at the Taj Airport hotel.
It enabled us to clean up and have a good meal before going to the airport, after a long day of travel in the heat and viewing the magnificent countryside.

The flight via Dubai gave the opportunity to stretch our legs on a long journey. The Emirates Airbus A380 legs of the journey proved to be the most comfortable with good seats and relative space for economy travel. The entertainment system is awesome.

Would we take another holiday in Sri Lanka? The short answer is YES.
Especially if we had Camal to escort us again. Really, we did a lot in a short time, so next time will need to be longer.

Best wishes.

Yours sincerely
Bruce GARBETT
Posted by - Mr. Bruce GARBETT, 10-Mar-2011

3rd trip with this company and more to plan

This was our third holiday with eleganttravel. Our first trip was to Malaysia (KL, Penang and Langkawi), second trip was SriLanka tour and Maldives (Negombo, cultural triangle, tea plantaion,Galle, Columbo then the Maldives) Our third was beach, safari and tea plantations)our holidays have been a wonderful trip of a lifetime experience's and we could not fault anything and I must say I am not the easiest to please when it comes to holidays. Attention to detail and the personal service received was absolutely outstanding. When you arrive in your destination everything is taken care of, your personal driver is there to meet and greet, the hotels chosen were fabulous, the tours with your personal tour guide are second to none. The guides are very knowledgable of not only the sights but of all the areas in which you visit so if you require a quick pitstop you can guarantee a clean restaurant/washroom where ever you are.
We felt so comfortable and confident with our previous experience's with this company we have not long returned from another tour of SriLanka with our 16 month old, we all had a fantastic time once again. Will be booking again soon.
Posted by - Mrs. Rachel Moeini, 28-Jan-2011
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Thank you for booking such an enjoyable holiday for us

I just wanted to write and tell you how much we enjoyed the Cultural Triangle Tour that you booked for us.

Everything went well from the moment we landed at Colombo airport; we were met at the airport by representatives and taken to our hotel The Golden Star in Negombo.

Next morning our guide Hermal promptly arrived at our hotel looking very smart, ready to start our 6 day tour. He had extensive knowledge of Sri Lanka & answered every question we asked him and knew so much about the history of Sri Lanka. After a busy first day visiting temples and ancient cities we arrived at our first chosen hotel which they warmly welcomed us with a refreshing fruit juice.

Each morning Hermal would arrive promptly at the time arranged, the car having been cleaned inside and out ready for the day’s drive, this was done every day and sometimes it was very dirty having been through some very muddy roads. The tour came up to our expectations which we enjoyed very much, Hermal was polite & courteous & treated us with respect and we became firm friends & would certainly recommend him.

The hotels which the tour recommends were excellent, the only exception being the Golden Star Hotel at Negombo which requires more cleanliness.

Thank you Sanjay for booking such an enjoyable holiday for us, we shall always look back and remember what a nice time we had in Sri Lanka and thanks to Hermal for an excellent tour.
Posted by - Mrs. Gina Enfield, 24-Dec-2010

Had a wonderful time,great hotels, friendly people..

I would like to thank you for arranging our holiday in Sri Lanka.

We had a wonderful time,great hotels, friendly people and some of the most beautiful scenery I have ever seen.

We would very much like to return for a longer stay in a couple of years time and will certainly be booking through your company again.

Many Thanks.
Posted by - Tony Wright, 22-Nov-2010

Thanks for all you organised. All went well with the arrangements.

Just to let you know all went well with the arrangements.

Thanks for all you organised. I am likely to go to Sri Lanka again and will be in touch if I do.
Posted by - Guy Curry, 30-Nov-2010

Just returned from our fabtastic holiday in Sri Lanka

We have just returned from our fantastic holiday in Sri Lanka. We would like to say what a very well organised and managed experience it was. Thank you for such an excellent tour without a single problem. Our holiday exceeded our expectations thanks to the efficiency and organisation. Thanks again. We would definitely recommend Elegant travels to our fiends.
Posted by - Lesley and Richard, 07-Nov-2010

our trip to Sri Lanka went very well and we are grateful

Just to let you know our trip to Sri Lanka went very well and we are grateful to you to organise this for us. I just wanted to feedback to you that you were very kind and accomodating in helping us organise this trip.

The guide, Ignatius and the driver were very good and helpful - the hotels were of a high standard, clean and welcoming though we only a short time in a few of them and unable to use the facilities. However where we stayed for more than a day at both Eden Resort & Spa in Beruwela and the Galle Face in Colombo - the staff and facilities were excellent. The only negative feedback I can give is that for vegetarians even though the choice is there it gets a bit mundane as its the same everyday especially if one does not eat seafood and its worse if one does not eat eggs!.

You in particular was most helpful and I feel that I needed to let you know and am happy to let your manager know.

Thank you for your help - I have already passed the name of 'Elegnant Travels' to quite a few people and throughly recommend you.
Posted by - Dr Rakesh Patel, 04-Nov-2010

Huge thank you to you and your company for a fantastic holiday

We have just got back from our holiday to Sri lanka and I would just like to take this opportunity to say a huge thank you to you and your company for a fantastic holiday! We had the most amazing time and met so many wonderful people as well as seeing the most beautiful sights.

We would like to say thank you to you personally for making our holiday easy to book and for being such fantastic value for money. You were so helpful and went the extra mile to reassure us throughout the booking process.

We would also like to take this opportunity to say how amazing our driver Hermal was. He was so friendly and full of knowledge. We learnt so much from him and he made our holiday the best we have had. Hermal went the extra mile to make sure our trip was successful and we couldn't have asked for a better person. Please could you pass on our thanks to him and we would appreciate letting your company know how wonderful he is!!

We would certainly travel back to Sri lanka and I would have no hesitation in booking with Elegant travel again. I would highly recommend you to anyone looking to travel with you!!

Thank you so much to all at Elegant travel. We really appreciate all your hard work.

Best Wishes,

Posted by - Rebecca and Michael Rowland, 11-Aug-2010

we loved the island and had a truly memorable holiday

Forgive the delay in writing you this but I managed to pick up a bug on the aeroplane journey home and spent most of last week feeling rather poorly but it did not diminish the most fabulous time we have had in Sri Lanka. Thank you for all the effort and help you gave us in planning our holiday, we loved the island and had a truly memorable holiday. Niro was the most fabulous guide we could have wished for and we loved all the places we stayed in especially the unique Warwick Gardens! The overbooking at the Negombo Beach meant we were able to see Galle which we loved and thus feel that we travelled all over the island. I think the south coast is well worth the trip, the beaches were spectacular and Galle is becoming a very attractive town with its lovely shops and bars and all the refurbishment of the old quarter. We have lots of great memories and photos and have been telling all our friends to visit Sri Lanka!

Kind regards,
Louise Selby (www.louiseselby.com)
Posted by - Louise Selby, 02-Aug-2010

I had a fantastic holiday

I could NOT find a big bull elephant to take me through the tea plantations BUT I had a fantastic holiday.

I cannot tell you how thrilled I was with everything you arranged.

I was met at the airport by a really lovely guy with a cold car (the heat and humdity was blistering when I arrived at Columbo around 7am). He was very knowledgeable and a great, safe driver - despite countless tuk tuks trying to vie with him for the road - as well as buses and trucks and goats and cows - a lovely man. When I arrived at the Riverina although tired I soon perked up. The hotel was far nicer than I imagined and the staff very welcoming. The room wasn't the best (as it was located in the back of the hotel) but spotlessly clean, and perfect. The food in the restaurant was fabulous every day - I could not fault anything!

I met with a rep from the office after a few days - Namil - I think and he booked a car and driver to take me to the Sinharaja Rain Forest - a fabulous day out despite the leeches!

The holiday was perfect Sanjay and I will highly recommend Elegant Travels to my friends - already have one couple interested in trying Sri Lanka - after being hooked on Kerala for the past few years. I am also thinking of going back myself towards the end of the year and taking my mum along.
Its a beautiful island - warm and lovely people - pure paradise for me! I didn't do too much other than rent a bike from a local bicycle repair shop one day - for $3 - but it had no brakes or gears but got me from village to village. I was planning a trip to Hikkadua on the train but never managed to get that far. Only complaint was the return trip to the airport - another guy picked me up at 12 noon from the hotel for a 9pm flight - so I had a 5 hour wait but its a smashing airport - great shops and duty free so I actually didn't mind it one bit!

Hats off to you Sanjay and to Elegant Travel.

Thanks again.
Posted by - Sandee ,16-Apr-2010

Just to say a big thank you for arranging our holiday

Just to say a big thank you for arranging our holiday. We got the nest deal, the best room, had no problems with flights or taxis and for future holidays you will be my first choice.

Once again many thanks

Kind Regards
Posted by - Janet Quigley, 10-Mar-2010

Thank you for arranging a wonderful tour for us


Sorry for delay in emailing you, wanted to say thank you for arranging a wonderful tour for us, we really enjoyed it and had a great holiday, it was everything we expected and more, Kamal was our guide and he was fantastic, friendly and took us to so many lovely places and was an excellent guide, I have sent you a couple of photos of us with Kamal, we had 2 safari,s and an elephant ride , met Kamal,s friends and some very friendly people, Thanks again for booking a great tour for us, very much appreciated.

Kind Regards
Posted by - Ian Shreeve, 30-Jan-2010

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